Refund & reprint policy

All products are custom-printed to your specific files, specifications and deadlines. Because each order is produced exclusively for you and cannot be resold, all sales are final once your order enters production.

No refunds, exchanges or cancellations are offered after production has begun, regardless of reason. Before production begins, contact us and we will cancel and refund the order.

Before printing, you will be provided with a digital proof. You are responsible for reviewing the proof carefully, including text, spelling, colours, layout, dimensions and all other details.

By approving the proof, you confirm that the order is correct and ready to print. Once a proof is approved, no changes, reprints or refunds will be accepted, even if errors or omissions in the customer-supplied artwork or specifications are discovered later.

Please note:

• Colour output may vary slightly from screen previews, because monitors are not calibrated to a press.
• Minor variations in colour, tone or print placement within industry standards are not considered defects.
• Errors contained in files you provide — typos, graphics, bleeds, resolution, colour mode and the like — are not our responsibility.

Refunds or reprints will be provided in the following cases.

3a. Damage caused by us

If your order is damaged in our facility or during handling prior to delivery or pickup, we will, at our discretion, either reprint the affected items or issue a refund. To qualify you must:

• Report the damage within 3 calendar days of delivery or pickup.
• Provide clear photographs of the damaged items and, if applicable, the packaging.
• Retain the damaged items for inspection if we ask for them.

Claims not reported within this window, or not supported by adequate evidence, may be denied.

3b. Stock unavailability

If we are unable to fulfil your order, in whole or in part, because we do not have enough of the required media, paper, ink or other material at the time of production, we will notify you as soon as possible and then either:

• Refund the unfulfilled portion of the order in full, or
• Substitute an equivalent material, with your written approval before production proceeds.

If we begin production on a substitute material without your prior approval, you are entitled to a refund for the affected items.

Refunds or reprints will not be provided for:

• Buyer's remorse or a change of mind after proof approval or the start of production.
• Customer errors in artwork, files, sizes, colours or specifications.
• Normal printing variations within industry tolerances.
• Damage occurring after delivery or pickup.
• Delivery delays or carrier issues, though we will help you pursue a carrier claim where one applies.

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. We cannot refund to a different card or account than the one that paid, and the final few days of that window belong to your bank rather than to us.

Our total liability is limited to the amount you paid for the affected order. We are not responsible for any indirect, incidental, special, consequential or exemplary damages, including lost profits, lost business or missed deadlines.

Claims go to the shop directly, with your order number and photographs where the claim is about damage:

• Business Solutions Ltd.
• #872 Leeward Highway, Providenciales, Turks & Caicos Islands
• (+649) 941-5262

This policy sits alongside our terms & conditions.